Policies
Cancellation, guarantee, and payment terms
This is the canonical version of the policies referenced on the request form. If anything here is unclear, ask before you book — we would rather explain it up front.
- Licensed, Bonded & Insured
- Locally owned in Ketchikan
- Alaska Business License #2164310
Standard cancellation policy
Because our cleaning technicians are scheduled in advance, short notice changes and cancellations will have a penalty fee. A $100 fee applies for cancellations or rescheduling within 48 hours of the appointment. This protects our technicians’ expected income.
Vacation rental turnover cancellations
- Less than 24 hours’ notice
- 100% of the cleaning fee
- 24–48 hours’ notice
- 50% of the cleaning fee
- More than 48 hours’ notice
- No charge
- Guests present during a scheduled cleaning
- $150 trip charge
Happiness guarantee
If you are not satisfied with your cleaning, contact us within 24 hours. We will assess your concerns and, where appropriate, re-clean the problem area at no additional cost to you.
Move-out pricing
Move-out cleanings are quoted as a flat rate based on the condition and details provided. Pricing reflects a standard professional scope and may be adjusted if actual conditions differ significantly from what was described or shown. Additional services or time required due to heavy buildup, incomplete move-out, or site conditions may result in additional charges, which will be communicated prior to completion whenever possible.
Pricing
How each service is priced
We offer fair and customizable pricing for your home and or business. We encourage customers to communicate with us if they would like us to work within a particular budget, so we can establish a priority of where to spend our resources on your project.
| Service | How it is priced |
|---|---|
| Carpet shampooing — residential | Charged at an hourly rate, with a 2-hour minimum charge of $135. At the discretion of the technician, additional charges may be applied for any excess of stain-treating chemicals. |
| Carpet shampooing — commercial | Priced after a walkthrough, with an estimate provided. Factors affecting price are square footage, furniture to be moved, staining and condition of carpets prior to cleaning, stairs, and availability of a janitor closet. |
| Stripping and waxing | Vinyl, composite or rubber flooring is priced after a walkthrough of the space. An estimate will be provided, which will include the supplies and labour necessary, unless otherwise noted. |
| Window washing | Priced per window. Price varies depending on ladders, bevels, location, and similar factors. |
| Housekeeping | Flat rate housekeeping, based on an agreed contract with the homeowner for the duties desired. |
| Vacation rental turnarounds | Flat rate price based on the check-out instructions agreed upon. |
| Commercial work | An agreed contract or estimate that will include duties, price, business holidays, and similar terms. |
Residential housekeeping starts at $125 per visit and move-out cleans from $250. See the service pages for the published starting prices.
Photos of our work
Media & Privacy
We photograph our work, and the photography on this site is our own. This is how that works, and how to opt out.
At Peak Services, we respect your privacy and your space.
From time to time, we may capture photos or short video clips of our work for training, quality control, or marketing purposes. These are always focused on our cleaning results — not your personal belongings.
We will never intentionally include personal or sensitive items, and we are happy to avoid any areas you prefer not to be photographed.
If you are not comfortable with any media being taken in your home or property, just let us know — we will always respect your preference.
By using our services, you acknowledge that general, non-identifying images of our work may be used unless otherwise requested.
On site
What we need from you
What do you need from me for employee safety?
Work areas need to be accessible without excessive clutter or hazards, and indoor temperatures must be appropriate for our technicians’ comfort and safety during service.
Is there an adults-only requirement during service?
Please do not leave children home during cleaning. Animals should be crated or off the premises, unless we have arranged in advance for pets to remain out of their crates.
Can I hire one of your technicians directly?
We value our trained technicians and invest in them, so we ask that clients not recruit them directly.
Ready for a quote?
Tell us about your property and what you need. We’ll review your request, follow up with any questions, and get you a quote and scheduling options.